Saying Covid-19 has caused havoc and panic across the globe is perhaps a major understatement. With more than a billion people on lockdown, schools, and businesses closing, and travel limited, we are living in unprecedented times. Organizations are scrambling to make sense of the …
Better Business
Social Media Ettiquette
Just like there are rules in the physical world, the online world has rules as well. With more people turning to social media for news and information from organizations in these times of COVID, knowing the social media rules of engagement is necessary. Here are 5 reminders for organizations who …
Dealing with angry customers
If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your …