Investing in the workplace atmosphere and facilities will help and will reduce work-place stress significantly. Research confirms that if employees are stressed they cost the business more money in missed workdays and increased on-the-job injuries over both the short term and the long term. In …
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Dealing with upset customers
We all want to provide exceptional service. No one ever sets out to intentionally disappoint customers. But in the real world, things go wrong and mistakes are made. Customers will often judge your level of service based on how you respond to a mistake. Do it well and they'll probably forgive you …