Paperclip partners with other professionals, groups and small businesses to bring workshops and short-term training programs to persons looking to improve chances at employability, learn new skills, and improve the quality of their lives. Here are some of our upcoming workshops:
An intense 4-week program that helps applicants to ‘get their foot in the door‘ and help them to stand out competitively during the selection and interviewing process. At the end of the workshop, applicants will be able to showcase their skills, interest, and abilities and present themselves in a professional manner.
Leadership Skills Training Workshop
Leadership is no longer about issuing orders and expecting them to be followed although this style of leadership still exists. In certain contexts, such as in times of crisis, it is still effective. The majority of organizations require the best leadership, which demands a multitude of skill sets and a willingness to work in the best interests of staff, consumers, and other stakeholders. This course is designed to inform you about what can be done to extend and develop your capacity as a leader in your organization. The incentive for doing so is evident; those who are well-led are more productive, more motivated and have a greater idea of where they are heading and why. A well-led organization can remain streamlined and competitive by facing change as a unified whole, rather than as a collection of individuals.
Emotional Intelligence Workshop
The original theory of emotional intelligence was developed by two US psychologists. Peter Salovey and John Mayer in 1990 who defined this as a learned ability to perceive, understand and express our feelings accurately and to control our emotions so that they work for us, not against us. In other words, no matter whose definition you use, EI is about:
- Knowing how you and others feel and what to do about it
- Knowing what feels good and what feels bad and how to get from bad to good
- Possessing emotional awareness, sensitivity and the skills that will help us to stay positive and maximize our long-term happiness and well-being.
Emotional Intelligence is important in the workplace because:
- Changing nature of work: flatter structures, few tiers of management, greater responsibility
- Increasing complexity: impact of technology and reshaping of jobs
- Rising competition: shorter product life-cycles and more demanding customers
- Globalisation of markets: organizations now need to think global, yet act locally
- Rapid pace of change: change is now a constant feature of organizational life
- Rising stress levels: the World Health Organisation predicts that depressions will be the second highest cause of death in the next 10 years (stress is a mild form of depression)
- Redefining what it means to be a success: not simply what we do, but who we are
- Increasing emphasis on performance – particularly that of leaders.
- Increased talk about emotions
DEVELOPING HUMAN CAPITAL WORKSHOP
Working effectively and efficiently in a ‘TEAM’ as it goes – ‘Together Everyone Achieves More’ is something that helps you not only achieve your goals easily but also create a synergy. It helps you attain the non-mathematical principal of 2+2=5. Considered as a “sine qua none” to working in an organization by employers, attaining this particular skill forms the foundation of a pedestal to your success while working in any organization.
In developing and assessing the key skill of working with others, you will learn to use and adapt your skills confidently and effectively in different situations and contexts.
This course is designed for individuals who are willing to learn how to develop and build an effective relationship with their organization.
CREATING A CULTURE OF SERVICE EXCELLENCE
IS THE CUSTOMER ALWAYS RIGHT?
The level of customer service can make or break any organization. Customer satisfaction level depends on the overall impression of the suppliers and service providers based on their goods and services.
These factors include:
- Be prompt
- Convey competence
Every organization is dependent upon its customers. If they are unable to build loyalty and satisfaction among their customers through their goods and services, they lose out on customers.
- Learn to focus on the customer
- Understand the importance of a customer
- Identify the needs of a customers
- Ensure customer satisfaction
- Understand the customer interaction cycle
- Understand the importance of teamwork in delivering excellent customer service
- Learn to manage handoffs
- Learn to handle challenging situations
- Create action plans
Work & pressure go hand in hand
- Deadlines to meet
- Mistakes to rectify
- Demands to satisfy
- Targets to achieve
- Problems to resolve
- Challenges to rise to
Stress in the workplace is a serious matter. Not only are you putting your own business at risk if you don’t address it but you are also putting the future health of your employees at risk, possibly even shortening their lives. There are many things that can be done to reduce stress and to help employees deal with the times when stress is inevitable.
Managing stress at work is easier said than done.
To get results you need to:
- Recognise stress
- Know how to apply first aid (what to do in the short-term)
- Aim to prevent rather than cure (a long-term view)
Choose to recognize stress
Stress is a downward spiral. If you choose to ignore it:
Do you have plenty of time and effort to spare?
What shape are you in? Can you afford to be stressed?
Personality Development and Personal Communication
People tend to have three fundamental interpersonal needs. It is essential for the fulfillment of these needs that they tend to communicate with each other. Communication acts as an interface fulfilling all the three needs
These needs could be classified as-
- Need for inclusion:
- Need for control:
- Need for affection:
Learn more about:
- Understanding Communication
- Essential Components of Effective Communication
- Verbal and Non-Verbal Communication Mismatch
- Keys to effective listening
- What is a Group?
- Types of groups
- Developing effective presentations
- Curiosity Generating Statement
- Presentation Body and Conclusion
- Personal Hygiene