Managing cash flow is every manager's challenge, every day, every year. Those managers who keep a close eye on their daily activity and emerging industry trends can help reduce their company’s exposure to the chill of a cash crunch. How can you predict, avoid and/or, minimize the impact of a …
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Better communication
Effective leaders are known for being excellent communicators. Here's what they do. They avoid "Not." Negative talk encourages arguments, counter-attacks, and attempts to solve your problems. It also creates a poor impression. For example, when you say, "I can't," you appear helpless and …
Dealing with upset customers
We all want to provide exceptional service. No one ever sets out to intentionally disappoint customers. But in the real world, things go wrong and mistakes are made. Customers will often judge your level of service based on how you respond to a mistake. Do it well and they'll probably forgive you …